FAQ


What is your return policy?

We offer 100% satisfaction guaranteed. If you are not completely satisfied with your purchase, you may return the merchandise within 10 days of receipt and, if the return is not damaged, it will be refunded. However shipping/handling fees are NOT refundable. Obtain a return authorization number and send a copy of your order confirmation with your return to ensure you receive the proper credit or refund.
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Testimonials

My purchasing experience with Susie's Beads has been a great and happy one. I have been back several times to purchase a variety of beautiful beads, and have been very happy and pleased with my purchases. They carry such beautiful variety of quality beads and the prices and shipping are very affordable. Thank you Susie's Beads for your prompt and great service!


I have been ordering from Susie's Beads for over 3 years. I am always satisfied with the quality, variety, prices and prompt service. I especially appreciate the discounts for purchases over $100 or more. The website is also quite easy and straightforward to navigate in comparison to others I have visited. I will continue to order from them and wouldn't hesitate to recommend them!