FAQ


What is your return policy?

We offer 100% satisfaction guaranteed. If you are not completely satisfied with your purchase, you may return the merchandise within 10 days of receipt and, if the return is not damaged, it will be refunded. However shipping/handling fees are NOT refundable. Obtain a return authorization number and send a copy of your order confirmation with your return to ensure you receive the proper credit or refund.
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Testimonials

I was very pleased with my purchase. Wish I had of ordered more. The beads were excellent and what Susie's beads showed on the internet was what I received, there was no deceit on their part, and I highly recommend this seller to anyone, and myself. You will not be up-set and will love their beads and I am sure with all of their beads. Thank you Susie's Beads! I give you a 10 out of 10.


I have been ordering from Susie's Beads for over 3 years. I am always satisfied with the quality, variety, prices and prompt service. I especially appreciate the discounts for purchases over $100 or more. The website is also quite easy and straightforward to navigate in comparison to others I have visited. I will continue to order from them and wouldn't hesitate to recommend them!