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FAQ

What is the minimum order requirement?
How long will it take to receive my order?
Do you only take business orders?
Do you ship internationally?
What is your return policy?
How many beads are on a strand?
Do you have a printed catalog?
How do you guarantee a Secure order?
What is your privacy policy?
When problems occur

What is your return policy?

We offer 100% satisfaction guaranteed. If you are not completely satisfied with your purchase, you may return the merchandise within 10 days of receipt and, if the return is not damaged, it will be refunded. However shipping/handling fees are NOT refundable. Obtain a return authorization number and send a copy of your order confirmation with your return to ensure you receive the proper credit or refund.

Testimonials

I have had wonderful service with Susies Beads. I am generally extremely satisfied with their merchandise. Any problems I have had have been solved speedily, and with great friendliness.

Thank you. As always, I have been pleased to shop at Susies Beads!

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